FAQ
Shipping & Delivery
How quickly will I receive my VeloraCraftie order? We want you to start your bathroom refresh as soon as possible! We offer three reliable shipping methods across the United States:
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Express Shipping (3-6 business days): $20.00 – When you can't wait for that spa feeling.
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Standard Shipping (7-14 business days): $10.00 – Our most popular and balanced delivery option.
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Free Shipping (7-14 business days): $0.00 – Available on qualifying orders for maximum value.
Can I track my package? Absolutely. Once your order is processed and shipped, you will receive an email with a tracking number so you can follow your VeloraCraftie items all the way home.
Product & Care
Are your products moisture-resistant? Yes! Since our products are designed for the bathroom, we select materials like high-grade resin, treated bamboo, and stainless steel that are built to withstand humid environments.
How do I clean my bathroom accessories? To maintain the "Velora" glow, we recommend wiping items with a damp cloth and mild soap. Avoid harsh chemicals that may damage the hand-crafted finish.
Returns & Satisfaction
What is your return policy? We want you to love your sanctuary. If you are not 100% satisfied, we accept returns on unused items in their original packaging within 30 days of delivery.